Shipping Policy

Last updated: August 11, 2026

Where we ship

We ship to addresses in the United States only, including PO boxes and APO/FPO addresses.

We don't currently ship internationally. If you're outside the US, join our email list and we'll let you know when that changes.

No duties, no customs fees, ever

Your order ships from our fulfilment partner overseas, and we pay all duties and import charges ourselves.

You will never be asked to pay a customs fee, an import charge, or anything else on delivery. The price you see at checkout is the entire price. If a carrier ever contacts you asking for money to release your parcel, don't pay it — email us and we'll deal with it.

Processing your order

Orders are processed within 1–3 business days, Monday to Friday, excluding holidays. Orders placed over a weekend start processing on Monday.

You'll get a confirmation email as soon as you order, and a second email with tracking as soon as your parcel ships.

Delivery times

	Estimate
Processing	1–3 business days
Transit	7–10 days
Total	8–13 days from order to doorstep

These are estimates, not guarantees. Customs clearance, holidays and severe weather can add time. If your order is going to take significantly longer than this, we'll email you and you can choose to wait or cancel for a full refund.

Shipping cost

Order total	Shipping
Under $100	$5
$100 and over	Free

All prices in US Dollars. Sales tax is calculated at checkout based on your shipping address, where it applies.

Subscription renewals

Renewal orders process and ship on exactly the same timelines as a first order — 1 to 3 business days to process, then 7 to 10 days in transit.

Because delivery takes 8 to 13 days in total, your renewal is dispatched before your current bottles run out. If you'd rather push a delivery back, you can skip or reschedule it from your account before it's processed.

Tracking your order

Your tracking email arrives as soon as the label is created. Tracking can take 24–48 hours to start showing movement, and it's normal for it to sit quiet for a few days while your parcel is in transit or clearing customs. That doesn't mean anything is wrong.

If your tracking hasn't updated in 7 business days, email contact@tryoffsetlabs.com and we'll look into it.

Getting the address right

Please double-check your shipping address before you pay. We can't be responsible for parcels sent to an address entered incorrectly.

If you spot a mistake, email us immediately. If your order hasn't shipped we'll fix it. If it has, we'll have to wait for it to come back before we can resend.

Delivered but missing

If tracking says delivered and you can't find your parcel: check with anyone else at the address, look around entrances and with neighbours, and give it 24 hours — carriers sometimes scan a parcel as delivered before it arrives.

If it still hasn't turned up, email us within 7 days of the delivery scan and we'll sort out a replacement or a refund.

Damaged in transit

Check your order when it arrives. If anything is damaged, email us within 30 days with a photo of the damage and the packaging, and we'll replace it or refund you in full. You won't pay any shipping for that.

Lost parcels

If tracking stops updating and your order hasn't arrived within 10 business days of the last scan, email us. We'll trace it and either replace your order or refund it.

Returns

See our Return and Refund Policy.

Contact

Email: contact@tryoffsetlabs.com Offset Labs, 55 Village Centre Pl, Mississauga, ON L4Z 1V9, Canada