Need a hand with your order?
Most things can be sorted in a minute below. If not, one email reaches a real person.
- 1 business daytypical reply
- 8–13 daysorder to doorstep
- 60 daysto change your mind
Sort it yourself
Three things cover most of what people write in about.
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Track your order
See where your parcel is. Tracking can take 24 to 48 hours to start moving after you get the email.
Track your order -
Manage your subscription
Skip a delivery, change the date, swap the address, or cancel outright. All of it from your account, no email needed.
Manage subscription -
Start a refund
60 days from delivery on your first order, opened bottles included. Email us your order number and we'll begin it.
Read the refund policy -
Shipping and delivery
1 to 3 business days to process, then 7 to 10 in transit. We pay all duties, so you'll never owe a customs fee.
Read the shipping policy -
Questions about the formula
What's in it, how much, and why. Ask us anything — though we can't tell you whether it's right for you medically.
Email us
Before you email
These come up most often, and most of them have an answer right here.
Where is my order?
Processing takes 1 to 3 business days, then 7 to 10 days in transit — so 8 to 13 days in total from the day you ordered.
Tracking takes 24 to 48 hours to start moving, and it's normal for it to go quiet for a few days mid-journey. If it hasn't updated in 7 business days, email us and we'll trace it.
It says delivered but I don't have it
Check with anyone else at the address, look around entrances and with neighbours, and give it 24 hours — carriers sometimes scan a parcel as delivered slightly early.
If it still hasn't appeared, email us within 7 days of the delivery scan and we'll replace it or refund you.
I put the wrong address in
Email us immediately with the correct address. If your order hasn't shipped we'll fix it. If it has, we'll have to wait for it to come back to us before we can resend.
I want to cancel my order
If it hasn't shipped yet, email us and we'll cancel it and refund you in full. If it has already shipped, we can't stop it in transit — but you've still got 60 days from delivery to send it back for a refund.
Will I be charged customs or duties?
No. Your order ships from our fulfilment partner overseas and we pay every duty and import charge ourselves. The price at checkout is the whole price.
If a carrier ever asks you for money to release your parcel, don't pay it. Email us and we'll deal with them.
I don't feel anything. Can I get a refund?
Yes, and you don't have to justify it. Email us your order number within 60 days of delivery and we'll refund you.
Worth saying though: most people won't feel anything from a liver supplement, and we say so on the product page. Your liver isn't an organ you feel working. Anything promising you a sensation is selling you the sensation.
How do I cancel or skip a subscription delivery?
From your account, in a couple of clicks. You can skip one delivery, push the date back, change the address, or cancel entirely — no email, no phone call, and nobody trying to keep you.
When am I charged for a subscription?
Your first charge is when you order. After that you're charged on the same schedule you chose at checkout, and we email you before each renewal so it never arrives as a surprise.
You can skip or cancel any time before that email's cut-off.
Can I take this with my medication?
Ask your doctor or pharmacist. Milk thistle and NAC can interact with some medications, and they're the only ones who can tell you what's right for you.
We're happy to tell you exactly what's in the bottle and at what dose so you can bring that information along. What we won't do is give you medical advice by email — a supplement company that does is one you shouldn't trust.
Still need us?
One address, and a real person reads it.
contact@tryoffsetlabs.comMonday to Friday, 9am to 5pm ET. Emails that arrive over the weekend get answered Monday.
Include the name on the order and your order number, and we can usually sort it in one reply.
Offset Labs
55 Village Centre Pl
Mississauga, ON L4Z 1V9
Canada